Returns
30-Day Return Window
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 calendar days from the delivery date. This applies to all items purchased on our website.
Return Eligibility
To be eligible for a return, items must be:
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Unused and in the same condition as received;
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In their original, undamaged packaging;
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Accompanied by all accessories and any free gifts included with the order.
The following items are not eligible for return:
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Items that have been used or show signs of wear (unless defective);
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Items with packaging that is damaged or not suitable for resale;
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Returns initiated more than 30 days after delivery;
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Final sale or clearance items (clearly marked as such).
Defective or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery and provide clear photos or video evidence. We will arrange a free replacement or full refund, and we will cover the return shipping costs.
Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at [email protected] with your order number and the item(s) you wish to return.
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You will receive a Return Merchandise Authorization (RMA) number and the return shipping address.
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Pack the item securely, write the RMA number on the outside of the package, and ship it back using a trackable shipping method.
Important: Returns sent without prior authorization will not be accepted. We are not responsible for lost items returned without tracking.
Return Shipping Costs
| Scenario | Who Pays Return Shipping? |
|---|---|
| Return is our error (wrong item, defective on arrival) | We cover the cost — we’ll provide a prepaid shipping label |
| You changed your mind | You are responsible for return shipping costs |
Refunds
Once we receive and inspect your return, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please allow extra time for your bank or payment provider to reflect the amount in your account.
Exchanges
If you prefer a different size, colour, or pattern, please indicate this when contacting us. Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund instead.
Special Cases
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Orders paid with discount codes or gift cards will be refunded for the actual amount paid;
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Gift card purchases will be refunded as store credit;
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Bulk or wholesale orders may be subject to a separate returns policy – please contact us for details.
Contact Us
If you have any questions about returns or exchanges, please reach out:
Email: [email protected]
We aim to respond to all inquiries within 1–2 business days.